Hospital scores high marks in national patient care survey

By Brian Sweeney
Margaretville Memorial Hospital has scored high marks for patient care in an independent national survey. The HCAHPS (Health Care Acquisition and Performance System) survey conducted by Press Ganey for Margaretville Hospital is a standardized survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. Out of 10 areas of measurement, Margaretville Hospital ranked the highest in New York State in two of the indicators which were Responsiveness of Hospital Staff, and Quietness of Hospital Environment.
Margaretville Hospital CEO Ed Morache said he’s extremely proud of the facility’s high achievements in the HCAHPS survey.
“We constantly strive to improve all of our services and these national rankings clearly indicate that Margaretville Hospital has succeeded in achieving improved outcomes in these areas” he pointed out.
“We are very proud of our staff for their efforts to improve the quality of care that we provide.”
HCAHPS officials said the survey is designed to produce data about patients’ perspectives of care that allow objective and meaningful comparisons of hospitals on topics that are important to consumers.
Public reporting of the survey results is intended to create new incentives for hospitals to improve quality of care. Finally, public reporting serves to enhance public accountability in health care by increasing the transparency of the quality of hospital care provided in return for the public investment.
With these goals in mind, the HCAHPS project is intended to assure that the survey will be “credible, useful and practical.”
While many hospitals already collect information on patient satisfaction for their own use, until HCAHPS developed its survey, there was no national standard for collecting and publicly reporting information about patients’ experiences that allowed valid comparisons to be made across hospitals locally, regionally or nationally.