Best Service Winner: NBT Bank
By Jay Braman Jr.
Old-timers around Margaretville might remember People’s National Bank, on the corner of Main and Bridge streets, but for most, it was and always has been the NBT Bank.
NBT, a company doing business since before the Civil War, bought People’s National Bank decades ago and it has been a Main Street mainstay ever since.
In this year’s Catskill Mountain News Best Service Awards Contest, it appears those sturdy roots played a role as people checked the box next to the NBT Bank under the heading of Best Financial Services.
According to Branch Manager Carol Jean Finch, familiarity is a tremendous drawing card, and when coupled with quality products and services, it makes it easy to see why people bank with NBT.
And she should know. Finch started there in 1973 as a Customer Service Representative. She happily points out that most of the seven employees working in the Margaretville branch have been at the bank for over 15 years.
Finch believes that such commitment to the bank by the employees, and vice versa, also produces trust for customers.
Asked what the X factor is that makes NBT’s Margaretville branch end up with the winning number of votes in the award’s contest, Finch thought a moment, and said that, in addition to the quality banking that NBT provides, she and the staff simply love doing their jobs, and always put the customer first.
“We pride ourselves on customer service,” she said. “Our employees all enjoy providing good service to our customers.”
NBT provides personal, business and commercial banking services, investment services and insurance. The staff works hard to put customers first by featuring the best in products and services, local decision making and highly personalized service delivered with a friendly, can-do attitude.
NBT Bank has locations in New York, New Hampshire, Massachusetts and Vermont and Pennstar Bank locations in Northeast Pennsylvania. It is an independent community bank based in Norwich. The bank traces its roots to 1856 with a proud heritage of building long-term financial relationships.
Today, NBT Bank offers services through a network of more than 155 banking locations in those five states.
The Margaretville Branch of NBT Bank is located at 723 Main Street. For more information call 845-586-2623 or go to www.nbtbank.com.
Banking hours are as follows: Lobby hours, 9 a.m. to 3 p.m. Monday through Wednesday, 9 a.m. to 5:30 p.m. Thursday and Friday and 9 a.m. to noon on Saturday. Drive-up hours are 7:30 a.m. to 5 p.m. Monday through Wednesday, 7:30 a.m. to 5:30 p.m. on Thursday and Friday, and 8 a.m. to noon on Saturday.