At Your Service by Maggie Inge

At Your Service: March 10, 2010

“I’m sorry for your loss.” Few phrases in our language are spoken with more sincerity than this one; yet it is also the phrase most likely to have a hollow ring for its listener. It is difficult because both the speaker and the listener have been forced into a confrontation with mortality. These are moments in which few of us are comfortable.

At Your Service: March 3, 2010

It is when we are challenged, that we most often rise to the occasion and supersede our own expectations. Rarely are challenges more direct than when they come from nature, as we have seen in this last week. There are those among us who have not fully emerged from snowbound status, some still without power. We don’t have to look much further than our neighbors to find examples of people overcoming hardship.

At Your Service: Feb. 24, 2010

How did we get to this place? It was the question of the moment. They looked around, into the eyes of those they had been working with toward the same goal. Now the goal seemed more elusive than ever and they did not know where they had gone wrong. They had failed. It is a place that we have all stood at some point in our lives.

At Your Service: Feb. 17, 2010

Every two years we experience an event eight years, or two “Olympiads,” in the making. The Olympics were so important to the ancient Greeks that they measured time in terms of the reoccurrence of the athletic competitions; they called a period of four years an Olympiad. The games are given great importance in our times as well, although the reasons are different.

At Your Service: Feb. 10, 2010

Toyota’s woes in the land of automobile safety led me to take a look back at the Ford Pinto. Ironically, the Pinto’s unique capacity to burst into flames at the slightest bump to the rear was the game changer that catapulted Toyota to the top of the heap in the 1970s. It seems that those who do not remember history really are condemned to repeat it.

At Your Service: Feb. 3, 2010

Patience is a virtue. Not only is it a virtue, it is one of the originals (like faith, hope and charity) that greases the skids of life and makes our passage easier. While we don’t hear as much about them as we did in the past, the extent to which we embrace the virtues determines our experience. The virtues serve as resources as we come to grips with the simple fact that, contrary to our wishes, the world does not revolve around us. Patience is the virtue that facilitates our relationship to time.

At Your Service: Jan. 27, 2010

Perhaps the thing I love most about the Catskill Best Service Awards is that it gives me the opportunity (excuse) to talk at length to area business people about their businesses. This year I went one step further and also had random conversations with customers about their experiences. What I heard challenged many of my beliefs about the condition of our local economy and businesses.

At Your Service: Jan. 20, 2010

What a week! On Monday, we were looking back in wonder to the “Miracle on the Hudson,” when one year ago Capt. Chesley “Sully” Sullenberger landed his disabled plane in the middle of the river, saving the lives of all on board.

At Your Service: Jan. 6, 2010

The holiday gift giving is behind us; but for businesses, the gift receiving goes on. Despite the fact that we have to work for it, every customer sale is a gift to us. There is tremendous value in taking this point of view toward our customers.

At Your Service: Dec. 30, 2009

by Maggie Inge
We come to the end of the year and with it, the end of a decade. A new millennium is off to a start riddled with monumental troubles and historic changes. It is a period most are happy to put behind us; yet, there is cause for hope as we look forward.

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