At Your Service by Maggie Inge

At Your Service by Margaret Inge is a weekly column that examines a number of business issues directly related to the Central Catskills’ service economy.

At Your Service: June 29, 2011

Evolving technology continues to accelerate the rate of change in our daily lives, and perhaps it is most felt in the many ways we communicate — particularly in direct communications between people. While once we either spoke or wrote (and waited perhaps weeks for a response), now many text or tweet and almost everyone uses email and the internet. When it comes to communications, these changing media have almost eliminated that old-fashioned virtue: patience.

At your service: Feb. 16, 2011

During the week that led up to women’s heart health day, television programs were flooded with programming devoted to the subject. While I didn’t spend any dedicated time listening, pieces of information filtered through: “women’s symptoms are often different than those for men”…”shortness of breath”…”numbness in the fingers or pains in the upper arm”….

At your service: Feb. 2, 2011

The perennial question about service is “What makes it great?” There may be as many answers as there are people because great service happens from moment to moment, one customer at a time. This week we celebrate living examples of individuals who know how it’s done: recipients of the 13th Annual Catskill Best Service Awards.

At your service: Jan. 26, 2011

More than any other subject, people always seem to be talking about the economy. It’s up, it’s down; we’re in a recession, we’re recovering. Using the word “economy” makes it easy to remove the personal implications from the situation in which most people find themselves these days.

At Your Service: Jan. 19, 2011

It has been 50 years this week since that cold winter morn when John F. Kennedy delivered his inaugural address. Those of us who remember that day may feel as if it were only yesterday, but much has changed since then – almost as much as has stayed the same. Many of his words have the ring of truth that is even more poignant today.