At Your Service by Maggie Inge

At Your Service by Margaret Inge is a weekly column that examines a number of business issues directly related to the Central Catskills’ service economy.

At your service: January 4, 2012

At a gathering over the weekend, someone asked everyone in the crowd to raise their hand if they made New Year’s resolutions and then keep them keep them up if they had kept last year’s resolutions. I was mildly embarrassed as all eyes turned to me, the only one in the room to keep their hand up. The speaker quipped that “we” (everyone but me), just needed to lower our expectations.


At your service: December 28, 2011

The year’s end always brings me to reflection. This week, pen in hand, finds me surrounded by ballots for the Catskill Best Service Awards. As I work on counting the ballots I find myself recalling the names of those who were nominated, year after year, for service above and beyond the call of duty. These are a few who despite or perhaps because of overwhelming circumstances this year, gave of themselves in ways some would consider extraordinary but that is for them business as usual.


At your service: December 14, 2011

…and then one day you look up and it’s almost here – year’s end. It is difficult to say whether you are glad to see it’s over or sorry to see it go. Where did it go?

This year seems to have flown by (much like the ones before it only slightly more challenging). Much was lost in the wake of storms and flooding, but much was gained in the spirit of community. It is not a tradeoff, but there is something special in the ability of this community to come back time and again. There is good reason to look forward with anticipation.


At your service: November 23, 2011

Most of us, for most of the year, spend a considerable amount of time lamenting our condition; there is always something to complain about. This last year has been even worse than usual – an underactive economy and overactive nature. Now we find ourselves at the end of November and all that is supposed to be put aside for a day of thanks giving.


At your service: November 16, 2011

She’s got it. As you enter the restaurant her smile turns your way, she returns her attention to the guests she is serving and before you’ve blinked she is standing there with a warm welcome. She glides across the busy floor like a duck on Lake Tunis, holds out one of the chairs you and your party will need. You don’t notice that she has been carrying menus until you are seated and she hands them to you. You may not know what you will eat or drink or even if she will be waiting on your table; what you do know is that the next 90 minutes of your life are in good hands.